Privacy Policy
We believe in complete transparency. Here is how we handle your data, protect your privacy, and secure your clinical information.
1. Information We Collect
We collect information you provide directly to us, such as when you create or modify your account, request on-demand services, contact customer support, or otherwise communicate with us. This information may include:
- Name, email address, and phone number
- Voice recordings and audio data (processed securely and temporarily)
- Clinical history provided voluntarily
- Usage metrics and interaction data
2. Use of Information
We may use the information we collect about you to:
- Provide, maintain, and improve our speech intelligence services
- Perform internal operations, including troubleshooting data errors
- Send you communications, including clinical reports and updates
- Train our AI models (only if explicitly opted-in with anonymized data)
3. Data Security & HIPAA Compliance
We take reasonable measures to help protect information about you from loss, theft, misuse and unauthorized access, disclosure, alteration and destruction. All audio processing is handled with strict adherence to HIPAA guidelines, utilizing end-to-end encryption.
4. Contact Us
If you have any questions about this Privacy Policy, please contact us at: privacy@zlaqa.com.