ZLAQA AI ("we", "our", "us") is committed to protecting your personal data, your voice recordings, and your privacy. This Privacy Policy explains what data we collect, how we use it, how we protect it, and what rights you have.
By using our mobile app, wearable device (Talku Companion Mic), website, or services, you agree to this Privacy Policy.
1. Information We Collect
We collect information to provide accurate speech analysis and personalized therapy.
A. Personal Information
- Name
- Email / Phone
- Age (optional)
- Language preferences
- Account login details
B. Speech & Voice Data
- Audio recordings gathered through Talku Companion Mic or Mobile microphone
- Stuttering patterns
- Speech pacing, articulation, fluency metrics
- AI-generated analysis
We never use your audio for advertising.
C. Device & Usage Data
- Device ID
- App usage activity
- Crash logs
- IP address
- Browser type
- Operating system
D. Health & Therapy Data
- Fluency scores
- Articulation scores
- Session history
- Progress graphs
This is treated as sensitive personal data.
E. Optional Data
- Feedback messages
- Support requests
- Survey responses
2. How We Use Your Information
We use your data ONLY to provide and improve the ZLAQA experience.
Core Uses
- Provide speech analysis and therapy insights
- Generate your Z-Quotient (ZQ) progress score
- Improve AI accuracy
- Personalize exercises and recommendations
- Track real-time speech patterns
- Generate daily/weekly/monthly reports
- Provide notifications and therapy reminders
Platform Improvement
- Debug issues
- Enhance model accuracy
- Improve user experience
All usage data is anonymized for analytics.
🚫 No Sale of Data — We never sell user data to advertisers or third parties.
3. How We Store & Protect Your Data
Security Standards
We follow best practices inspired by:
- ISO 27001
- GDPR
- India DPDP Act 2023
- HIPAA-aligned handling
Protection Measures
- End-to-end encrypted audio transfer
- Secure cloud storage (AWS / GCP)
- Access-controlled databases
- Encrypted backups
- Strict internal access policies
Retention Policy
- Speech data is stored ONLY as long as required for analysis.
- You can request deletion anytime.
4. Sharing of Information
We only share data under specific circumstances:
A. With Your Consent
- When connecting with a therapist
- When exporting reports
B. Service Providers
We may share technical data with partners who help us:
- Process recordings
- Provide cloud hosting
- Run analytics
These partners cannot use your data for any other purpose.
C. Legal Requirements
We may disclose data if required by law.
🚫 No Sharing for Advertising — We do not share your personal or voice data with advertisers.
5. Children's Privacy
- ZLAQA AI is safe for children 5+ years.
- Children's voice data is encrypted and handled with extra protection.
- Parents/guardians must manage the child's account.
We comply with global child safety standards.
6. Your Rights
Depending on your location, you have rights to:
- ✔ Access your data
- ✔ Download your data
- ✔ Request corrections
- ✔ Delete your data permanently
- ✔ Stop audio collection anytime
- ✔ Withdraw consent
To exercise these rights, email us at: support@zlaqa.com
7. How We Use Cookies
On our website, we use cookies for:
- Performance analytics
- User session management
- No third-party advertising cookies
You can disable cookies anytime through your browser.
8. Data for AI Training
ZLAQA does not automatically use your voice data for model training.
We only use data for model improvement if:
- You give explicit consent, OR
- Your data is anonymized beyond identification
You may opt out anytime.
9. Third-Party Services
We may integrate with:
- Google Speech Services
- Cloud hosting (AWS/GCP/Azure)
- Payment gateways
- Email notification systems
Each third-party follows its own privacy standards.
10. Links to Other Sites
Our website/app may contain links to external sites. We are not responsible for their privacy practices.
11. Data Transfer Across Borders
Your data may be stored or processed in servers located in other countries while still following:
- India DPDP Act 2023
- GDPR-equivalent protection
12. Changes to This Policy
We may update this policy occasionally. Updates will be notified via email or app banner.
13. Contact Us
For privacy concerns, questions, or complaints: